Product Owner – Contract

Product Owner – Contract.

Product Owner – Contract

Zürich

|

CHF70 - CHF100 per hour

|

Contract

|

Program Management

Product Owner - New Contract - Telecoms - Zurich

At my client (leading telecoms), you will work in a dynamic and international environment where every voice is heard, perspectives are shared and values are respected. As an equal opportunity employer, it is crucial they have a diverse workforce for the success of our business.

General Information:

  • Start date: ASAP
  • Contract duration: Minimum 6 months, maximum 36 months
  • Extension: After 6 months is very likely
  • Internalisation: Also likely, needs to be approved
  • Workplace: Zürich & Home Office combination
  • Workload: 100%
  • Hourly Rate: Flexible, happy to discuss

Tasks & Responsibilities:

  • As (my client) transition to a world where their customers interact in more digital 'conversations' and interactions, the role will be responsible for the design and success of state-of-art I get help customer (sub-)journeys to best support customer needs and outcomes.
  • The role will involve leading a fast paced agile squad of digital business analyst, UX experts and developers with the ultimate goal to transition to digital first care through optimized customer journeys
  • The role will grow (my clients) digital care organisation and become an integral component of our customer-first strategy.
  • The role will also have the opportunity to find additional avenues and channels to engage with customers to better inform and enhance their experience of our services and products.
  • While we see this role expanding with Digital Care in Customer function and company, in general, (my client) are looking for a clear willingness to learn new processes and technologies from day one that will be critical as we seek to remain agile and innovative.

Must Haves:

  • Worked in digital organisations / departments or have a passion to be a real digital champion and obsessed about the customer experience
  • You may even have a degree or masters, but more importantly have done some of this before or are a digital native
  • Finally, you can tell stories in English, preferably good ones 🙂

What we look for in an applicant:

  • Analytical Customer Advocate: If you're passionate about bringing in the customer lens, analysing pain points across the I get help (sub-)journeys (e.g. Digital Troubleshooting, Proactive Care) and create world-class experience, this role is for you.
  • Collaborative Influencer: If you're constantly looking to find new ways to partner with teams and individuals from across the company to deliver customer-first experiences, this role is for you.
  • Digitally Dexterous: If you use data to not only inform and track, but optimize, the work that you do on a daily basis, this role is for you.
  • Knowledge Sharer: If you're eager to live, teach and promote digital experiences and agile methods across the company, this role is for you
  • Knowledge Seeker: If you're one of the first people to show up for every training and/or you spend your free time learning online, this role is for you.

Next steps:

If you are interested, please submit your CV and I will reach out to you and book a meeting ASAP.

Darwin Recruitment AG is a Zurich based, SECO licensed, privately owned subsidiary of Darwin Professional Staffing Group Ltd (a Global IT Recruitment Consultancy).

Darwin Recruitment AG manages client relationships whilst also utilising Darwin Professional Staffing Group databases and networks to source Candidates and fulfil client requests.

We do not ask for a placement fee from Candidates/Employees.

If you wish to contact a specialist regarding this role, or your job search in general, please contact +41 (0)43 456 29 09

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