Senior Windows System Engineer

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What will you be doing?

The IT Senior Systems engineer will be responsible for maintaining the infrastructure systems and participating in Infrastructure Projects while supporting the IT Servicedesk Team for escalated L3 Incidents. The candidate will plan, design, build, maintain and support technical systems. M&A projects activities will include, Reverse engineering, migration and integration of Existing environments onto infrastructure in the most efficient way. Additionally, you will:

• Provide 3rd line support on technical incidents.
• You will be the direct bridge between Engineering team and Servicedesk team on technical handover of newly integrated systems
• Build detailed documentation of systems implemented in our Knowledgebase
• Resolve complex technical incidents on infrastructure systems
• Pro-active real-time monitoring of IT systems using Grafana and Prometheus.
• Preventive Infrastructure Resource Planning
• Creating new Infrastructure operational tasks for both engineers and IT Service desk team
• Expansion of backup, monitoring and update of the Systems.
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure maximum uptime of the systems by escalating in time to Systems Engineers
• Ensure security of data, network and backup systems using preventive maintenance tasks and incoming tickets.
• Orchestrating of Service Delivery. Managing and monitoring agreed SLAs, and providing timely reporting to management.
• Working with Senior IT management to ensure the ITSM within the business follows global standards according to ISO27001 and ITLv4 standards.
• Act as escalation point within the team
• Management of asset register; ensure all groups hardware is recorded and managed.
• Monitoring alerting and escalating to the engineering team when required

What we expect from you?

• 3+ years of 3rd line support experience
• ITIL certification
• Perfect corporate level of English speaking, reading and writing
• Previous remote management experience within different region/time zones
• Experience with Citrix
• Experience with VMware Horizon View
• Experience with Microsoft Azure administration
• Experience with Microsoft 365 administration
• Experience with Commvault
• Experience with Troubleshooting (DNS/MX/CNAME/A records)
• Experience with Microsoft Intune
• Experience with MobileIron
• Experience with Active Directory
• Experience with Remote Troubleshooting
• Merger and Acquisitions knowledge is a plus

The successful candidate will be flexible and professional when working under time driven pressures and will have good prioritization and time management skills. The candidate will be able to deliver results without compromising on quality and accuracy. They will be a strong team player, self-motivated and focused on exceeding targets and goals.

Darwin Recruitment is acting as an Employment Business in relation to this vacancy.

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