Salesforce Utilities and Energy Cloud

Overview:

Germanys leading Renewable Energy provider is seeking an experienced Salesforce Utilities and Energy Cloud Consultant to support digital transformation initiatives within a high-impact, enterprise environment. The role focuses on implementing and optimizing Salesforce solutions tailored for the utilities and energy sector.

Key Responsibilities:

• Implement and optimize customer self-service portals using Salesforce Experience Cloud tailored for utility customers.

• Map and automate meter-to-cash processes, including billing, payments, and service requests, within Salesforce.

• Integrate Salesforce with core utility systems (e.g., SCADA, SAP IS-U, GIS, OMS) to ensure real-time data visibility across departments.

• Configure energy-specific data models for premise, usage point, meter reading, and service connection structures.

• Define and manage rule-based workflows for customer service operations, such as outage notifications and tariff changes.

• Support deployment of field service solutions for technicians, including route optimization, asset inspection, and mobile access.

• Lead sprint planning and backlog grooming sessions with product owners and business analysts.

• Ensure compliance with data protection regulations (e.g., GDPR) in customer communication and consent handling.

• Create dashboards and reports in Salesforce to track KPIs such as service restoration times, SLA adherence, and customer satisfaction.

• Troubleshoot platform issues and oversee enhancements or change requests from end-users and business units.

Darwin Recruitment is acting as an Employment Business in relation to this vacancy.